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Remedy's Worldwide Call Center Solution in Operation with Lucent Technologies.
- Article from:
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PR Newswire
- Article date:
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August 17, 1999
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Copyright informationCOPYRIGHT 1999 PR Newswire Association, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Customized Solution for Customer Support Rolled Out
To More Than 7,000 Call Center Agents in Just Eight Months
MOUNTAIN VIEW, Calif., Aug. 17 /PRNewswire/ -- Remedy(R) Corporation (Nasdaq: RMDY), the world's leading developer of adaptable enterprise applications, today announced that Lucent Technologies (NYSE: LU) has fully deployed its worldwide customer support application, the Customer Technical Support (CTS) Customer Assistance Request Entry System (CARES).
Built by Remedy, CTS CARES supports all Lucent network systems and products worldwide. The application development and initial deployment were completed in six months. Lucent rolled out the completed ...