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One of Australia's Largest ISPs, iiNet, Installs Aspect Technology To Increase Contact Center Capacity, Scalability and Performance.
- Article from:
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PR Newswire
- Article date:
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July 30, 2003
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Copyright informationCOPYRIGHT 2003 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Aspect Communications Corporation , the leading provider of enterprise customer contact solutions, today announced that iiNet Limited, Australia's largest regional internet service provider (ISP), has implemented Aspect contact center technology in its Perth contact center. iiNet supports customers over multiple communications channels and is using Aspect's solution to increase both capacity and performance. The ISP serves more than 130,000 customers, and its 74-seat contact center handles more than 5,000 voice and e-mail interactions daily. Demand is on the rise, and iiNet needed a reliable system and a fast implementation in order to keep service quality high and costs low ...